After sitting with the call operatives, Michael headed out to take a look at how repairs are delivered in people’s homes.
Michael said, “The operative I shadowed to a bathroom tiling job was impeccable both with skills, cleaning up and relationship with the resident.”
CityWest Homes’ four Resident Area Panels meet four times a year to discuss issues they feel are important to them and their community. Each panel works with CityWest Homes to create solutions to these issues and try and help improve the overall service.
Marc Whalley, Residents’ Council and Area Panel Coordinator said: “The purpose of our Area Panels is to allow residents to influence our services and shadowing opportunities are a brilliant way of doing this.
“As well as our own improvements to our repairs service we’ll be looking at ways to make adjustments alongside Morgan Sindall, following Michael’s and other residents’ feedback which has already proven to be very useful.”
Gary McFarlane, Partnerships Director at Morgan Sindall Properties Services said: “The feedback from Michael had been really useful for us to gain further insight from a customer’s point of view. We are always looking to find better, smarter more efficient ways of delivering our services and have appreciated the time Michael has taken to visit us and share his feedback.”