A Westminster resident group has been getting first-hand experience of repairs across CityWest Homes’ properties.
Members of the West Resident Area Panel (WRAP), a resident group facilitated by CityWest Homes, have been getting an insight into the full repairs process after choosing to focus on the repairs service as their project for this quarter.
In particular, the resident panel wanted to take a closer look into the diagnosis and allocation of repairs and any improvements to prevent repairs being delayed or rescheduled.
Michael, a member of the West Area Resident’s Panel (WRAP) spent a day shadowing the repairs process to get a better understanding, from sitting with call operators to going out with repairs operatives to carry out work in resident’s homes.
Michael said, “If a repair is misdiagnosed, it delays the repair being conducted for the resident, and is also more expensive for CWHs, as it requires a further appointment.”
Michael said: “I found my short visit extremely useful. The skill of the Morgan Sindall operators in allocating the jobs to the correct trades was very impressive and key to achieving successful repairs in my view. Especially having in mind, to minimise the travelling distance of the tradesmen.