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Waltham Forest Council

Morgan Sindall Property Services (MSPS) work in partnership with Waltham Forest Council to deliver its borough-wide housing repairs and maintenance programme for the Council’s 10,000 homes, plus its 2,000 leaseholders.

The eight-year contract started in April 2019 and has the potential to be extended for a further seven years. It will see MSPS provide a complete range of repairs and maintenance services including day-to-day repairs; emergency repairs; refurbishment of void properties and out-of-hours services. MSPS will also carry out planned improvement works and special projects including the Council’s kitchen and bathroom replacement and window renewal programmes as well as decorating work and improvements to communal areas on estates.

Key to this contract is the development of social value initiatives helping to support the local community. We have created “WalthamFUTURES”, which is designed to provide training, structured work experience, pre-apprenticeships and employment opportunities to local residents of all ages and backgrounds. Residents will also be supported with CV workshops and interview training sessions, DIY skills training and digital inclusion workshops.

Client Portal

Here our clients can check on the live progress of any repair or works order, providing a complete transparent view of the service. Username and password is required.

Subcontractor Portal

Here our registered subcontractors can retrieve their latest works order and provide updates on the status of the work. Username and password is required.

Resident Portal

Here residents can book a repair, change an appointment time or check the history of work carried out to your property. Username and password is required.

Contact the Waltham Forest Team

Waltham Forest office
Unit 5 Osprey House
Trinity Business Park
Trinity Way
E4 8TD

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