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Westminster City Council

Morgan Sindall Property Services work in partnership with Westminster City Council to deliver integrated asset management services to the Council’s 22,000 homes. This includes repairs, planned and cyclical maintenance programmes, improvement works as well as undertaking gas servicing, repairs and boiler renewals to 400 domestic gas heating systems.

We deliver enhanced service to supported housing which include repairs and planned works. We ensure single point of contact for residents and scheme managers through a dedicated project team. We also undertake strategic asset management surveys / reports providing details on individual property repairs and investment needs; communal block enhancements and provide a handyperson service.

Our operatives are on hand as part of the Westminster on Wheels (WOW) mobile housing service, it’s been visiting residents on their doorstep and helping resolve housing maintenance issues. Since its launch in April 2019, WOW has visited 27 estates and helped over 850 residents. Feedback received to date is very encouraging with 95% of residents said they were happy to have access to WOW, 86% stated that WOW had met their expectations and 72% said we resolved their issue. Click here to see when the WOW will be visiting your estate.

Key to this contract is the development of social value initiatives that work to support the local community. We have created “CityFutures”, which is designed to provide training, structured work experience, pre-apprenticeships and employment opportunities to local residents of all ages and backgrounds.

Client Portal

Here our clients can check on the live progress of any repair or works order, providing a complete transparent view of the service. Username and password is required.

Subcontractor Portal

Here our registered subcontractors can retrieve their latest works order and provide updates on the status of the work. Username and password is required.

Resident Portal

Here residents can book a repair, change an appointment time or check the history of work carried out to your property. Username and password is required.

Contact the Westminster Team

Westminster Office
63 – 65 Goldney Road
London
W9 2AR

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