In October 2017, MSPS deployed a task team to manage and complete all Landlord Gas Safe Certificates (LGSCs) that were due pre-September 2017. Daily reports were coordinated highlighting properties that were non-compliant and had access issues.
MSPS and CityWest worked together to gain access finding alternative contact information and offering flexible appointments to tenants to suit their circumstances e.g. outside of normal working hours, including weekends.
Where possible, appointments were paired with other scheduled repair work to save tenants having to take time off work or stay at home unnecessarily. Where no access could be made the teams took time to investigate if there were exceptional circumstances preventing access. Such as if the tenant was in hospital or vulnerable.
Marcus Cox, MSPS National Director for Operations said, “This is a great achievement for the business, our teams have worked around the clock and pulled together in challenging circumstances to meet our contractual target. Reaching 100% legal compliance on CityWest Homes has been a fantastic result for our client CityWest Homes and we are very close to achieving the same result on our other domestic gas contracts.”