Alan Hayward, managing director at Morgan Sindall Property Services, says: “As part of our five-year strategy our business will be investing in a number of technologies that will transform the way we operate and core to this is Rant & Rave. With this new platform, we can understand the sentiment of both employees and residents and will give all levels of the business crucial information about our performance, allowing us to improve customer satisfaction, our productivity and establish a new measure of success for the housing industry.”
Kenny Bain, CEO at Rant & Rave, adds: “The last ten years has seen customer engagement become a boardroom issue for many industries, such as retail, finance and utilities. Housing is no different. Customer sentiment, brand perception and business productivity are all issues that can differentiate an organisation from its competitors. Not only will Morgan Sindall Property Services create a new mode of operation for its business, but it will also help to introduce a new operating standard for the industry that will see residents placed front and centre.”
The technology will be rolled out to the first wave of Morgan Sindall Property Service’s contracts between October and November, with data immediately available.