skip to Main Content

South Essex Homes chooses Morgan Sindall Property Services for maintenance deal worth up to £28M

South Essex Homes, the arm’s length management organisation of Southend-on-Sea Borough Council has chosen Morgan Sindall Property Services (MSPS), to deliver property maintenance services for the council’s portfolio of more than 6,000 homes and 1,200 garages.

The five-year contract starts in April with the potential to be extended for a further five years. Over the full ten years, it is valued at £28 million.

Under the contract, Morgan Sindall Property Services will deliver repairs and maintenance services including day-to-day repairs; emergency repairs and refurbishment of void properties.

Residents will benefit from the introduction of Morgan Sindall’s advanced works and asset management IT system enabling them to choose appointments at a time convenient to them. The system has smart scheduling capabilities so can work out the most efficient appointment based on the time, location and travel of the most appropriate tradesperson. These are known as ‘go-green’ appointments and for every ‘go-green’ appointment chosen and kept, the company will put £1 into a community fund.

The extensive information accessible through the new IT platform will also make it easier for South Essex Homes to organise and book repairs as well as monitor the overall operation of the contract to ensure that residents are receiving a high-quality service. Residents will also be able to book and change repairs online through a new resident portal scheduled to be introduced later this year.

A highly customer-focused approach will include special arrangements to support the needs of vulnerable residents living in sheltered or supported housing. Morgan Sindall Property Services will also introduce a customer service manager, providing a single point of contact for resolving any resident care issues.

Sarah Lander, assistant director (Operations) at South Essex Homes, said: “Southend Borough Council and South Essex Homes are pleased to announce that Morgan Sindall will be delivering repairs to the Council’s housing portfolio from 1st April 2019.  We are confident that residents will be pleased with the level of service they receive and that repairs will be carried out quickly and efficiently.  This partnership will also see new opportunities for our residents and communities, and we look forward to seeing how these develop for the benefit of residents across the Borough.”

In addition, the new arrangement will open up a wide range of job and training opportunities for local people, supporting ten apprenticeships and delivering 45 work placements for adults and school students over the contract term. Morgan Sindall Property Services will also create SEProspects, an initiative enabling South Essex Homes residents to undertake pre-apprenticeships providing practical skills, training, work experience and the chance to be mentored by experienced team members.

Alan Hayward, Morgan Sindall Property Services managing director, commented: “We are delighted to be bringing our expertise in delivering integrated property maintenance services to this new contract with South Essex Homes. Supported by state-of-the-art technology, our skilled teams are committed to a ‘right first time’ approach, with our focus always on providing the highest standards of customer care. Our new partnership with South Essex Homes will also see us making a substantial investment in the community through the creation of training and employment opportunities for residents.”

Share

Certified as a Level 2 Disability Confident Employer
Morgan Sindall Property (MSPS) are delighted to share that we have renewed our Level 2 – Disability Confident Employer status.…
Certified as a Level 2 Disability Confident Employer
Morgan Sindall Property Services Appointed to Retrofit 1000 Homes for Basildon Borough Council
Morgan Sindall Property Services (MSPS) have been appointed by Basildon Borough Council to undertake retrofit works to homes in the…
Morgan Sindall Property Services Appointed to Retrofit 1000 Homes for Basildon Borough Council
Winner of Social Value Employer of the Year at the CHIP Awards
On the 21 st of May, Morgan Sindall Property Services (MSPS) were delighted to receive the award for Social Value…
Winner of Social Value Employer of the Year at the CHIP Awards
Morgan Sindall Property Services Delivers Immersive Work Experience Programme for St Albans Students
Last week, Morgan Sindall Property Services (MSPS) delivered an immersive weeklong work experience programme for students from Oaklands College, in…
Morgan Sindall Property Services Delivers Immersive Work Experience Programme for St Albans Students
Morgan Sindall Property Services Opens Apprentice Academy to Inspire the Next Generation
This month, Morgan Sindall Property Services (MSPS) open its Apprentice Academy – a dedicated programme developed to support, guide and…
Morgan Sindall Property Services Opens Apprentice Academy to Inspire the Next Generation
Fusion21 Appoints Morgan Sindall Property Services to £1bn Decarbonisation Framework
Following a competitive tender process, Morgan Sindall Property Services (MSPS) are delighted to announce that we have been appointed to…
Fusion21 Appoints Morgan Sindall Property Services to £1bn Decarbonisation Framework
Morgan Sindall Property Services Gains Three Nominations at Construction News Awards and Unlock Net Zero Awards
Morgan Sindall Property Services (MSPS) are incredibly proud to have been shortlisted at the 2025 Construction News Awards in the…
Morgan Sindall Property Services Gains Three Nominations at Construction News Awards and Unlock Net Zero Awards
Morgan Sindall Property Services Wins at the Westminster Community Awards
We’re delighted to announce that Morgan Sindall Property Services (MSPS) has won the Corporate Social Responsibility category at the 2025…
Morgan Sindall Property Services Wins at the Westminster Community Awards