South Essex Homes, the arm’s length management organisation of Southend-on-Sea Borough Council has chosen Morgan Sindall Property Services (MSPS), to deliver property maintenance services for the council’s portfolio of more than 6,000 homes and 1,200 garages.
The five-year contract starts in April with the potential to be extended for a further five years. Over the full ten years, it is valued at £28 million.
Under the contract, Morgan Sindall Property Services will deliver repairs and maintenance services including day-to-day repairs; emergency repairs and refurbishment of void properties.
Residents will benefit from the introduction of Morgan Sindall’s advanced works and asset management IT system enabling them to choose appointments at a time convenient to them. The system has smart scheduling capabilities so can work out the most efficient appointment based on the time, location and travel of the most appropriate tradesperson. These are known as ‘go-green’ appointments and for every ‘go-green’ appointment chosen and kept, the company will put £1 into a community fund.
The extensive information accessible through the new IT platform will also make it easier for South Essex Homes to organise and book repairs as well as monitor the overall operation of the contract to ensure that residents are receiving a high-quality service. Residents will also be able to book and change repairs online through a new resident portal scheduled to be introduced later this year.
A highly customer-focused approach will include special arrangements to support the needs of vulnerable residents living in sheltered or supported housing. Morgan Sindall Property Services will also introduce a customer service manager, providing a single point of contact for resolving any resident care issues.