“The introduction of Morgan Sindall Property Services’ integrated works and asset management system – an advanced software solution – will allow repair data to be continuously analysed. This will enable EastendHomes to invest in planned maintenance and refurbishment of homes more strategically, helping the organisation to get maximum value from its maintenance budgets. It will also deliver service improvements through greater visibility and tracking of repairs.”
In addition, residents will benefit from a repairs and maintenance service operating from local estate-based housing offices where they can walk in and speak to someone face to face, as well as become familiar with their estate engineers. A customer performance manager will ensure performance and quality remains high across all estates and that resources are shared when needed.
Morgan Sindall Property Services will also work in close partnership with the Bromley by Bow Centre (BBBC) to deliver a range of social value initiatives for EastendHomes and Tower Hamlets residents. These will include apprenticeships, corporate volunteering commitments, and enhancements of the new tenancy advice service that BBBC currently offers to all new EastendHomes residents.
EastendHomes is a registered provider of social housing, based in the London Borough of Tower Hamlets, and has been operating since 2005. It was set up as part of the Tower Hamlets Choice programme which enabled council housing tenants to vote to transfer the ownership of their estates to housing associations. EastendHomes’ vision is to “provide a local housing service which is efficient, gives value for money and meets the needs, priorities and aspirations of all residents”.