Social housing provider EastendHomes (EeH) has awarded Morgan Sindall Property Services a 10-year, £38 million contract to provide repairs, maintenance and refurbishment services across its properties in Tower Hamlets, east London.
From 1 July 2017, the company will deliver responsive repairs, void refurbishments and compliance services to almost 4,000 homes at the Mile End, St George’s, Glamis, Holland and Island Gardens estates. Internal and external planned refurbishment works will start in the second year of the contract.
The service will be managed from the local housing centres based on the estates, with a specialist Morgan Sindall Property Services team of engineers working out of each office. Morgan Sindall Property Services will also manage EastendHomes’ existing in-house handyperson repairs service.
John Henderson, EastendHomes managing director, said: “The successful appointment of Morgan Sindall Property Services to this extremely important contract followed a very rigorous selection process that involved a number of EeH residents. The selection of Morgan Sindall allows us to continue to deliver services through our local estate-based structures and build on our existing successful handyperson arrangement. Over the last few months we have been working closely with Morgan Sindall to carefully mobilise the new contract in order to ensure a smooth transition and a continuance of the high satisfaction levels that our tenants have with their repairs and maintenance service.”
Paul Reader, Morgan Sindall Property Services partnerships director, said: “We’re delighted to be entering into this long-term partnership with EastendHomes with the award of this major integrated asset management contract.
“EastendHomes wanted to retain a local, familiar service for residents but also to adopt a more proactive approach to managing the repairs and maintenance of their housing stock in order to deliver sustained improvements.