Morgan Sindall Property Services (MSPS) have been awarded a new ten-year contract with Moat, to deliver property repairs and maintenance services following a rigorous tendering process.
The contract, worth over £200m will start from the beginning of April 2022 with MSPS providing responsive repairs, out-of-hours services and void works to 11,500 of Moat 20,000 homes across south east London, Kent, Essex and Sussex.
The contract is for an initial period of ten years with the option to extend it to include additional requirements, such as cyclical redecoration and building safety repairs and maintenance.
A multi-stage tender exercise was carried out and evaluation was based on an assessment of both cost and quality of service, focusing heavily on customer experience and high-quality service delivery.
Moat residents were consulted extensively during the tendering process. Over 1,000 residents provided feedback through surveys and online workshops. A Customer Review Panel was created to read and critiqued the evaluation questions sent to potential suppliers; provide feedback on how the new partner could deliver social value and evaluated the tender responses of shortlisted suppliers.
Moat will continue to engage with residents throughout the mobilisation process and as the contract is set up and managed.
Alan Hayward, Managing Director of Morgan Sindall Property Services said “We are so pleased to be working with Moat who clearly share our values and are passionate about delivering a high-quality service and the best possible experience to customers. We are looking forward to delivering social value initiatives which are relevant and engaging for residents and communities.”
Steve Nunn, Executive Director of New Business and Development said “The delivery of a high-quality, customer-focused service is of paramount importance to us, so it was great to have so much customer involvement in the tender process and to have their input at the heart of this new contract.
We look forward to working with Morgan Sindall Property Services who clearly demonstrated how they will deliver an exceptional service that meets the diverse needs of our customers, alongside exciting social initiatives for our communities.”
For more information, please contact the Communications team at Communications@morgansindall.com
Note to editors
Moat is a leading housing association in the South East of England. We manage over 20,000 affordable homes in communities throughout the South East
We are passionate about making a difference – the homes we build enable people to build their lives, put down roots and thrive in their communities.
We aim to be a partner of choice, building strong vital relationships with local authorities and other stakeholders so that we can provide the homes and services that best meet local needs.