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Basildon Borough Council

Is this a new or existing repair?

New Repair

For new repair:

You can raise a new repair for Basildon Borough Council by telephone or online.


Telephone: 0800 011 3241 Or alternatively you can log a repair online using the online reporting service on Basildon Borough Council website.


Please ensure you provide as much information as you can about your repair, including any details required for accessing your property, any relevant safety information and be prepared to supply images if this may help diagnose the problem.

Existing Repair

For existing repair:

To follow up on an existing repair for Basildon Borough Council, please contact: 0800 011 3241 or email


When emailing, please include details such as your full name, contact telephone number and full address of the property so that our teams can action your request without delay.

Current Day Repair

For current day repair:

To rearrange your repair appointment today for Basildon Borough Council, please contact: 0800 011 3241 and select option 3.