Morgan Sindall Property Services (MSPS) and Westminster City Council won the ‘Best Contract’ category at the National Housing Maintenance Forum (NHMF) Awards on Tuesday evening at the Hilton Birmingham Metropole NEC.
The NHMF Awards recognise success and ingenuity within the housing sector, while awarding organisations that have raised the bar showcasing outstanding achievements. It also offers a chance for applicants to showcase joint projects where they have excelled in improving the quality and efficiency of the services they provide.
The ‘Best Contract’ category honours the contract that was best-managed for a maintenance provider by an external contractor or in-house maintenance team and is judged based on quality and cost.
For an organisation to win, the judges were looking for the applications to demonstrate that they have provided a first rate and more efficient service to its customers; evidence showing improvements are being experienced by residents including reducing repair demand and tailoring the service needs to meet residents demands; while delivering wider community benefits including social value initiatives.
Jim Paterson, Property Services Director at Westminster City Council, said “We are very proud of the brilliant team within Westminster City Council who have contributed to achieving this, they are passionate about delivering quality services to our residents. We are delighted to have won this award with MSPS, the award reflects the strong and healthy working partnership, team spirit and dedication of staff from both organisations.
“Both organisations want to provide the highest level of service to our residents, and this award is further evidence we are on the right road to delivering this. We thank the NHMF for recognising this working partnership, among such other excellent organisations and presenting us with this respected award.”
Alan Hayward, Managing Director at MSPS, said “It was a great evening at the NHMF Awards. Our drive is to create positive impacts in our communities using data insight to drive and inform our customer experience, and we are thrilled to be recognised for our efforts, amongst these other fantastic companies with this prestigious award.
“I’m incredibly proud of the team for achieving this with Westminster City Council. Our initiatives across the contract are a true testament to our dedication, commitment and enthusiasm from our team and the support we have received from clients, customers and the resident communities. This is a fantastic accomplishment and one that we have all achieved together.”